A Flabbergasting Television Buying Experience: Part 1
Posted in Out and About and tagged with Future Shop, MPW, Television on 12/17/2009 09:10 am by JennSo, thanks to Future Shop I had a very grumpyirate MPW last Sunday. They are advertising a $999 LG television and home theater system on sale from Saturday until today. It is an awesome deal. So awesome that they have had more demand than they forecasted. Now I understand all about forecasting, but when stores are saying they never had any in stock to begin with? That becomes a major fail. Oh wait now, they did but they sold out. No, they have always had it on backorder. They have 60 on the way. And that is just some of the excuses we were given about the TV. Don’t even get me started with the home theater system! We called a few different Future Shops and even had MPW’s Mom calling the ones in her area. We got a different answer each time.
MPW and I decide that if you want the job done right you have to do it yourself. We bundle up and head out to the nearest Future Shop to get to the bottom of the matter. Once there we meet a sales rep who walked away from us mid-conversation. We later find him helping another customer. I guess he couldn’t take the heat. The second guy we talked to told us (because they have failed so spectacularly to meet demand) Future Shop starts offering a substitution, which they also do not have, but the LG will come in at some point. The sales rep had told us so many conflicting stories MPW (who is almost always calm and nice) raises his hands, raises his voice and walks away from the guy without saying “thanks”. I looked at the sales rep as if he had two heads and shook my finger at him. “Look what you’ve done! I have to go home with that now!” (just kidding…I didn’t say that, but I thought it.)
So off we go to the next stop on our daily list of chores, but before we can get there I am asking MPW why he is being so mean to me. It’s not my fault Future Shop sucks the big one. He claims I was yelling at him. I was just trying to make him feel better (not by yelling I assure you). Long story short, he apologized. (Yeah, That Just Happened!). When we got home MPW hopped back on the website. They had taken the LG picture down and were now advertising the LG package with the substitute television. (Go here to see the advert now). Yeah right you’ll get some in, sales guy!
On Monday we went to a different Future Shop location. One that claims they have the substitution TV in stock. They do! (Yeay!) But not the surround sound system. (Awwww). But they have some on order, they assure us, and it is coming by the end of the week (Yeay!). Everything is good, we get home, MPW sets up the TV and I swear the remote still hasn’t left his hand.
Last night we ended up at Future Shop again.






December 17th, 2009 at 10:59 am
Future shop employees work on comission but have a reputation as being the least helpful. I think that says something. I have great boobs and I still dont get service in there which is unusual for a tech place. I am kinda interested to find out they dont even help the tech savvy young man… who are their customers of choice?
[Reply]
December 17th, 2009 at 11:04 am
Merry SITSmas! Sounds irritating about the tv!
[Reply]
December 17th, 2009 at 9:57 pm
Oh … this would just work my husband into a fury!!!!
[Reply]